open source

A powerful and easy to use framework 

for natural language interfaces

Advanced Natural Language Understanding (NLU)

Hu:toma’s NLU engine helps you process and understand complex user queries. Our NLU engine classifies users’ intents and extracts all known entities from user queries at best in class accuracy.     

Intent & Entity Extraction: Our NLU engine is pre-populated with 1000’s of entities to decrease the time to deployment and increase accuracy whilst also allowing developers to define their own intents and entities.

Business Console

A powerful Web based console to manage the end to end lifecycle of your bots. Create multi turn dialogs with no coding, call external business logic, add branching to your dialogs and more. 

With our open source console you can easily monitor your AI performance and fix low score conversations. . 

Containers for On-Prem & Cloud Solutions

Our open source solution can be easily deployed via containers locally or into your private cloud. Hu:toma also offers a fully managed hosting service built with enterprise requirements in mind. From scalability to security, you will never have to worry about it.

Conversational Analytics

Get real time insights into how customers and team members are interacting with your bots across channels and how effectively the bot can respond and resolve their queries.

Omni-channel insights: Drill down into channel specific metrics, conversion rates, wait times, identify trending intents, retention   

Request Error Flagging: All queries that the bot didn’t handle correctly are flagged and collated where a bot developer can easily assist and conduct supervised learning.  

These errors broadly fall into three categories, user intent not planned for, user intent misclassified, user intent planned for but expressed differently.  

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